100% Organic & 100% Fairtrade
100% Organic & 100% Fairtrade
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Terms & Conditions



1. General

1.1. With the exclusion of any other general or special conditions of the buyer, these terms and conditions apply to all orders and transactions through the website www.moonmonsters.be regarding the products offered thereon.

1.2. This website is owned and operated by MOON MONSTERS, Bellewerf 10, 8660 ADINKERKE, Belgium, Europe, with company number BE 0730.573.415, with email address info@moonmonsters.be and telephone number (0032) (0) (470) 86 38 69. MOON MONSTERS acts as the seller of the products offered.

1.3. By placing an order via the website, the buyer accepts these terms and conditions fully and without reservation. MOON MONSTERS reserves the right to change these terms from time to time. Any changes will apply only to orders placed as of the modification date. MOON MONSTERS encourages the buyer to print or save a copy of these terms and conditions when placing an order through the website.


2. Products

2.1. All products are described on the website as accurately as possible, but not exhaustively. MOON MONSTERS cannot be held liable for any possible errors on the website.

2.2. The colour of the products on the website depends, in part, on the settings of the monitor and graphics card of the user of the website, and, as a result, the colours shown may vary from the actual colours of the products.

2.3. MOON MONSTERS does not guarantee that all products depicted on the website are available and reserves the right to withdraw certain products on offer or to discontinue certain products without prior notice.


3. Placement of Orders

3.1. The ordering of products via the website occurs in the following manner and under the following conditions:

- the buyer shall indicate their name, address, telephone number, valid email address, payment details and other required information;

- the buyer declares that they are at least 18 years old and are responsible for the placement of the order;

- the buyer is the owner or authorized holder of a valid payment card to buy the products;

- orders made through the website take place as follows: the buyer chooses the products, the buyer agrees to the general conditions of sale, the buyer enters his payment details and chooses the delivery and billing address, the payment is approved, MOON MONSTERS sends the buyer a confirmation email verifying receipt of the order as soon as the payment is processed (this email includes an order number and summary of the order), MOON MONSTERS charges the payment amount to the buyer's payment card, MOON MONSTERS sends the products and the buyer receives the products.

3.2. Orders placed via the website will only be binding for MOON MONSTERS once it has accepted the buyer's order. MOON MONSTERS reserves the right to refuse or cancel an order if:

- At the time the order was placed, a technical failure arose on the website or the website indicated an erroneous price;

- The product is not available;

- The provided billing and/or payment information is incorrect or unverifiable;

- Security systems indicate that the order is abnormal or potentially fraudulent;

- There are reasons to believe that the buyer is less than 18 years old.

3.3. In case of refusal or cancellation of the order for any of the above-mentioned reasons, MOON MONSTERS will, where appropriate, refund the payment price of the product and applicable delivery expenses.


4. Price

4.1. The prices stated on the website for the products and services offered are in euros, including VAT, but excluding shipping and delivery costs. The prices are valid on the day that they are offered on the website and are indicated per unit unless otherwise indicated. MOON MONSTERS is only bound by an order once the order has been confirmed in writing or after MOON MONSTERS has begun executing the order. MOON MONSTERS is not bound by price indications that are obviously incorrect for example, when caused by obvious input or printing errors.

4.2. Erroneously communicated addresses are the responsibility of the buyer and may lead to additional costs.


5. Shipping and Delivery Costs

5.1. Additional charges for shipping and handling, and any applicable taxes thereon, are fully borne by the buyer and are indicated when the order is placed.

5.2. The rates for shipping, provided through BPost, are listed below:

For all other countries, feel free to contact info@moonmonsters.be for your delivery quote.

For all other countries, feel free to contact info@moonmonsters.be for your delivery quote.


6. Delivery

6.1. MOON MONSTERS attempts to have all products offered on the website in stock at all times and to deliver them on time. However, there may be reasons why timely shipment cannot take place and will not make the deadline. In such cases, the buyer will be notified via email that delivery will take longer than anticipated.

6.2. Delivery dates are not binding and do not imply any obligation to deliver the products by the target date. No delay in delivery may lead to termination of the purchase or payment of any compensation in favor of the buyer. MOON MONSTERS reserves the right to make partial deliveries.

In case of non-delivery of products, amounts paid by the buyer will be reimbursed without interest or any other form of compensation.


7. Complaints

The buyer must inspect all ordered and delivered products upon receipt for damage and completeness. The products are supposed to be delivered in good condition. Any damage or deficits of the products must be reported within 14 calendar days of the delivery date; this must be done by email to info@moonmonsters.be. After this period, the delivery is deemed to be fully executed as required.


8. Liability

8.1. These terms and conditions describe in a complete and exhaustive manner all the obligations and liability of MOON MONSTERS with respect to the (delivery of) the products. To the extent permitted by law, no other warranties, conditions or rules other than those indicated in these conditions apply to MOON MONSTERS.

8.2. MOON MONSTERS is not liable for breach of contract, tort or otherwise, for any economic losses (including, but not limited to, loss of revenue, profit and/or loss of revenue or anticipated savings), loss of data, loss of goodwill or reputation damage, nor for any consequential, indirect, unforeseeable, special or consequential damages in any way whatsoever for the buyer.

8.3. Nothing in these terms shall affect the rights of the buyer under the law and nothing in these terms is intended to exclude liability in case of fraud or willful misconduct.


9. Right to Cancel and Return Policy

9.1. The consumer has the right to inform the seller that he renounces the purchase, without penalty and without giving any reason, within 14 calendar days from the day following the delivery of the product.

Within 14 calendar days of receiving the order, the customer can return the purchase to MOON MONSTERS without the need to provide any justification. Products that are perishable, products manufactured at the express request of the buyer, products on sale, or underwear and swimwear (for hygienic reasons), however, can never be returned. Returning products shall always be at the cost and risk of the buyer.

9.2. To benefit from the return policy, the buyer must first submit a request, which should be done exclusively by email to info@moonmonsters.be. Spontaneous or unstamped returns will not be accepted.

9.3. After receiving confirmation from MOON MONSTERS, the buyer must return the products in their original condition and packaging, at his own risk and expense, to MOON MONSTERS, Bellewerf 10, 8660 ADINKERKE, Belgium. MOON MONSTERS reserves the right to refuse returned goods, or to refund them, when returns are made without giving prior notice, when the original packaging has been opened or when the products have been damaged by the buyer or show visible signs of use.

9.4. If the return complies with these conditions, MOON MONSTERS will refund the purchase price, not including shipping costs, within thirty days to the account of the buyer.

If these conditions, however, are not met, the buyer shall be notified by email and will have the option of having the products re-shipped at the buyer’s own expense.


10. Force Majeure

MOON MONSTERS is not liable for delays in the execution or non-execution of its obligations due to events beyond its normal control, including all forms of force majeure, even if those events are foreseeable.


11. Personal information

11.1. All personal information will only be used for processing the order and will never be made available to third parties unless involved in the execution of your order.

11.2. MOON MONSTERS is supervisor of the personal data collected through the website. By accessing the website, by visiting or using it, the buyer consents to the registration and processing of personal information about the buyer by MOON MONSTERS for the following purposes: management of MOON MONSTERS’s client database, including potential buyers, administration of contractual relations, prevention of irregularities, design of (web) statistics and tests, commercial prospecting and direct marketing of products sold by MOON MONSTERS.

11.3. The personal data collected via the website are only used for the purposes of the aforementioned goals, and serve primarily to ensure a smooth delivery and after-sales service. The data collected will in no way be transferred to third parties.

11.4. The buyer is entitled to make a written request to MOON MONSTERS, free of charge, to cease using the buyer’s personal data, as obtained through the website, for direct marketing purposes.

The buyer has the right to access his personal data and to request correction if this information is incorrect or irrelevant. To exercise these rights, the buyer must send a written request, dated and signed, to MOON MONSTERS, Bellewerf 10, 8660 ADINKERKE, Belgium, Europe, or equivalent via email to info@moonmonsters.be.


12. Evidence

Parties accept electronic evidence in the context of their relations (email, backups, etc.).


13. Severability

If any of these terms and conditions is (partially) unlawful or unenforceable, the remaining provisions of the terms and conditions remain unaffected.


14. Governing Law and Jurisdiction

All contracts are concluded with the buyer according to Belgian law. The Ghent courts have exclusive jurisdiction.


15. Copyright

All information available on the website www.moonmonsters.be is subject to copyright. It is not permitted to copy and/or distribute information that originates from this site in any form whatsoever without prior written permission. Visitors and users of the website cannot derive any rights on the basis of the information contained thereon. The text and graphics on this website cannot be reproduced and/or made public, in whole or in part, in any way without written consent from MOON MONSTERS.